[Resolved]  Pureit / Hindustan Unilever — pureit classic ro+uv 5 litres

I had bought pureit classic ro+uv 5l model last year in october. It stopped working altogether in august this year. Complaint was registered with hul in september 2017. Their customer service unit arranged for a service agent to attend to the issue. But after calling once and promising that he would reach by evening that day, he never showed up. Now, in october, i registered another complaint again on the same issue. I was told that the germ kit had to be replaced and would cost me around rs.2000. I agreed and the service agent reported on october 21. The guy changed the germ kit. But even after installing the new kit, the issue was not solved. He told me that the ic unit had stopped working and would cost around rs.2100. I told him that the issue was originally reported in september and the product was under warranty then. Hence, it should be replaced without any additional charges. The guy said he would come back after a few days.
Today, on october 26, hul service agent came to replace the ic unit. He was asked by hul to take payment from me, totally ignoring the warranty claim.

Hul, do you honestly think that a customer should pay extra money for an ic unit that didn't even last one whole year? I spent rs.8000 on this product last year. Now, am i supposed to spent at least around rs. 4000 on germ kit and faulty ic unit? This is abysmal product quality from hul and pathetic customer service to go along with that.

I still trust the hul brand to make amends. If hul doesn't respond, i will do my part to ensure that my friends and relatives never buy any hul product and would myself buy a new water filter for less than 4k that i am asked to pay here.

Suraj