Pureit / Hindustan Unilever — Pureit gkk-1 (order rfs/[protected]/11/2016) not delivered in 9 days and no reply to emails (dealer trying to push opened box)

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201305
Website:	www.pureitwater.com/IN/contact-us

I am cursing the day when i purchased pureit ultima which was much costlier than other products in the market. I could not expect any worse service than this.
Ro is not giving any water as gkk1 is requiring replacement and nobody responding to my emails (5 reminder emails already sent and called customer care also).

1) i purchased this product in jan2016. To start with i had a bad experience when pcb was found defective in the brand new product (Reference: feedback#c[protected] complaint: c[protected] customerid: [protected]).
2) pre-sediment filter was leaking in new installation and could be corrected only after 4 visits by service persons. I was about to return the product but i was promised in call from mr srikant's office and natraj enterprises (Mobile [protected]) for better service assurance and i am now regretting my decision to not returning it.
3) i ordered ultima ro+uv gkk 1 (4000 litres) order number rfs/18681391 on 9/11/2016. I have still (18/11/2016) not received the kit.
Service person mr. Rinku (Mobile [protected]) of natraj enterprises (Mobile [protected]) came to my place. I demanded sealed box but they tried to give opened box. Natraj people say to wait for monday (21/11/2016) for sealed box. On website you make big statements about 72 hour promise but on ground it is quite different. Natraj enterprises (Mr narendra [protected]) says that noida is not covered in 72 hour promise.

I sent many emails to pureit. [protected]@unilever.com, srikanth. [protected]@unilever.com but no reply received so far. It can't be more pathetic that you dont even reply to emails.

Thanks,
Rakesh
Mobile: [protected]
Customerid: [protected]