[Resolved]  Pureit / Hindustan Unilever — pureit marvella ro+uv water purifier

I’m writing in regards to the subjected complaint number. Below is a series of events that happened with my pureit marvella ro+uv device;

18/11/17 – my device’s gkk2 kit was replaced by a technician for a cost of rs. 3750.
22/11/17 – after the gkk2 was changed, the device stopped functioning for some reason and didn’t start. The same technician came back on 22/11 and fixed the issue within 5minutes.
25/11/17 – i registered a complaint (Mentioned in the subject) again on the pureit helpline number and was told that the technician would visit the next day. Nobody showed up since then, hence i called up the helpline again to escalate the matter and was told that my request will be raised on high priority and will be solved asap. The lady handling my call also mentioned about a 4 digit pin which will be sent to my phone but, it was never sent.

During this time span (18/11-28/11) we haven’t been able to use the device and still paid a sum of ₹3750 for the gkk2.
In spite of so many follow ups, my query wasn’t taken care.

Thanks for registering ur complaintc[protected] with pureit. Our service technician will visit u within 1 working day. Pl call [protected] for any query (25/11/17 15:25)

Above is the message i received on registering the latest complaint. This also means that the tat of 1 day wasn’t respected. Request your immediate response.