[Resolved]  Pureit / Hindustan Unilever — Pureit Max Water Saver - Complaint for Main filter

Address:S.Philip Dhinakar, Plot No 21A,292/1A1B2, Nakkeran Street, Kaaviya Gardens, Phase III, Porur, Chennai - 600 116.

Dear Team,
I am residing in Porur, Chennai. Pureit Max Water Saver 10 L RO + UV + MF Water Purifier with Eco Recovery Technology (Black, White) installed in my house April month 2021. I have changed the main filter two times in this period and from last week machine indicates main filter needs to be changed (Lifetime of filter- 7 months ). Complaint with Pureit customer care made in start of Feb (See the below email ) is attended by Madha Agencies, Porur, Chennai. They could not able tell the condition of the filter condition. They are giving some excuses.

My TDS is 770 ppm. Main filter life time is about 7 months. Cost is[protected] Rs . In this case complain in the machine or filter ?

Dear Srinivasan,
Please see the below mails from the start I am facing issue to this machine. Plz look carefully. I am ready upgrade my machine with a different version if it is possible.

This case further continues I would not recommend for any one and even I would not buy again because of this issue.

Philip Dhinakar
Porur, Chennai
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May 3, 2022
Complaint marked as Resolved 
PureIT / Hindustan Unilever customer support has been notified about the posted complaint.
Verified Support
Mar 31, 2022
PureIT / Hindustan Unilever Customer Care's response
Dear Philip Dhinakar,
We sincerely regret the inconvenience caused to you. We always keep our customers at the forefront. Please call our helpline number [protected]. Alternatively, you may also provide your contact details at pureit.[protected]@unilever.com we’ll surely assist you.
Team Pureit
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