[Resolved]  Pureit / Hindustan Unilever — pureit ultima ro +uv

Address:	Gurgaon, Haryana, 122001
Website:	www.pureitcustomercare.com/#home

PRODUCT SERVICE & REFUND :Liv care water Solutions have a contract with HUL pureit RO when i called customercare number of HUL Pureit RO gurgaon they directed us to second party Liv care water solutions who have office in RG complex IJ/2, 3rd floor karol Bagh, delhi-110005. They send the technician and he replaced GKK1 filter and took Rs 2750/- for changing it. Problem is we have valid AMC- annual maintenance contract of HUL for 1 year valid till sep-18 and that says that apart from electrical parts, one GKK 1 or GKK 2 filter is also covered. and is replacable for free. The RO soon stopped working after technician left. when contacted to senior person in Liv care water solution- Mr Balvinder, he said he is not available and messaged that only electrical parts are coming under AMC without reading point (B) which also says about GKK1 or GKK 2 filters are also replaceable for once. we are not getting any satisfactory response. please look into matter and try to solve on priority as we are struggling for basic necessity water. Unitech residences sector 33 Gurugram haryana.