[Resolved]  Pureit / Hindustan Unilever — recurring fault in pureit ro+uv machine

Hi,

My contact number is[protected]. This is the second complaint i'm raising for the same machine. This is regarding complaint#co[protected] through which filter membrane, sediment filter and solenoid valve was replaced on jan 19. Again, filter membrane was replaced on feb 19. Machine worked fine for couple of weeks and stopped working again. Then flow register was replaced on mar 5 after which the machine worked fine for a month and then stopped working. Again, a complaint co[protected] was raised on apr 1. The technician visited and said that filter membrane has again gone bad. He took some pictures of the machine spare parts and said they will get back to me in a day or two but to no avail. I have sent e-mails to your customer care and escalated it. But still no response. One common thing with this machine is faults has become a regularity that makes me think to throw it for scrap and use a local machine. Its really frustrating to see such a reputed organisation like hul is unable to provide a permanent solution for this recurring issue and taking their customers for a ride. Hope at least now something better happens.