Pureit / Hindustan Unilever — Return the order #549828 to Lakme India


Order #549828 was delivered to me on Sunday (19 March, 2023), as per the return policy mention over the website of Lakme India under FAQ section any order can be return or replaced if the request initiated within 5 day of delivery.
I ordered for three shades of Lakme Matte Lipsticks and received the same order what I ordered but out of these three shades I wand to replace two shades or return the order so that I can re-order with the correct shades.

But now Lakme support team told me that the return will be acceptable only if the product is damage or delivered wrong item which you not selected.

I referred the return policy https://www.lakmeindia.com/pages/faq. I did not found such a policy what they send send me on mail.

Lakme support team send me a link to refer the return pilicy https://lakmeindia.com/pages/refund-cancellation-policy
In normal case this link is not available, only FAQ section (link I shared above) is available for the site visitor
Now Lakme India refused my return/replace request totally by showing me hidden T&C from somewhere I do not know.
I also attached the screenshots of the return policy what mention over the website of Lakme India and what they shared me over the mail and mail conversation also.
there is a contradiction between the policy written over the website and mail conversation.

I expect, all will be good and in my favor. because I am not asking them to return complete order as least they should exchange/replace two shades of lipsticks which we do not like.
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