Pureit / Hindustan Unilever — ro system

Please take immediate note:

I had purchased ro (On 3.2.2019 vide receipt no. 4219 from your authorized provider ' g r services, new delhi". I was confidently told by the sales person that the product has one year warranty and that all parts including all filters are replaced free of cost during that period. Having known the company well i took this on its face value despite that i had insisted for the same in writing. As the sales person assured that you can call any time on the number mentioned on the receipt and any service issues as explained during warranty period shall be taken care of, it was in all trust and fairness that no further insistence was made. I was just provided with a invoice copy against payment made (Invoice no. 4219).
On 8.1.2020 i put a complaint for rectifying the problem being 'red blinker on'.
At the time of purchase i was clearly told that the product has one year comprehensive warranty and all types of parts as well as all filters needing replacement along with service charge shall be covered in warranty and no charges be levied at all on any count till a period of one year being the warranty coverage.
Now after my reminder to the complaint when the service person visited he mentioned that the filters cost will have to be borne by the customer.
This is purely shocking that a company of the stature o[censored]nilever can't be even trusted. It is beyond my imagination that such mal-practice exists where trust is broken that easily. Whether this happens because of one person or the whole department is not known to me and i can't give an opinion on that.
At this stage i am making it amply clear that faith be reposed by carrying out the necessary work immediately as per warranty commitment made to me so that matter does does not escalate further and a harmonious relationship between customer and vendor remains alive and that trust is reposed.
I expect this to be done immediately.
Rickinder bawa
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Mobile:[protected]