Pureit / Hindustan Unilever — Service request from mob no. [protected], for water purifier registerd on 02/10/16 not yet attended.

Address:

North Goa, Goa

1. I had registerd a service request from mobil no. [protected] on 02/10/2016 to change the water tap of my marvella RO water filter. Four to five times i have followd up, but my work is not yet attended.

2. I feel that even in these many words the complain was complete and was giving proper understanding of the problem. However, I like to add further movement in this regard.

3. Today, at 09:32 PM, I have received two sms from "BZ-PURIT". I am posting it as received:
i. "Pureit: Ur Complain No. C[protected] has been attended. If NOT satisfied - SMS "SER 0" to [protected] or Email: pureit.[protected]@unilever.com or call [protected]".
ii. "Thanks for the payment of Rs. 0 against Complaint 21897797 attended on 12/11/2016. If charged extra, SMS "EXTRA" to [protected]".
Regarding these sms, I clarify that nobody has come and nothing has been attended. I further complain that this type of sms should never come to the customer when work is not attended. There is always a possibility that by showing this type of msgs, the service provider could claim that they have resolved the issue.

Considering the matter is related to the basic need (i.e. Water) of anybody's life, I request for an early resolution.