[Resolved]  Pureit / Hindustan Unilever — standard of pureit customer and vendor service

Address:

Manjari Budruk, Pune, Pune, Maharashtra, 412307

Hi,

This is my second complaint within a span of 6 months. So you can easily consider what level of customer service you are providing to your existing customer.

I have Pureit Ultima RO+UV water filter and bought AMC on that in start of year 2019. At the time of selling this AMC your customer service senior executive Prasanna who is also area lead for my Area assured me that there will be no charge for any part including SF for one year and there will also be no visiting charge for technician. I have called the customer care on 02.8.2019 and they told me that I have to pay Rs 250 for filter and 125 as visiting charge. Why your senior executive told me wrong information while advertising the product. More over when I purchased the AMC your vendor didn't provide me any bill. On asking he told me that company don't provide the bill. I have purchased the AMC in Feb 2019 and now I came to know that it has been updated from May 2019. Why?? Are you putting burden of new policy changes on existing customer?

Also this is not the first time when I am facing trouble with my Area vendor. I have raised request for SF and for the AMC bill with help of customare care senior executive on friday 02.08.2019 and this is not yet resolved as of today 05.08.2019. The filter would stop anytime due to SF. Is pureit or HUL will pay for water if I would buy it from outside during this time??

Why customer has to suffer so much in today also when every company say that they focus on customer service and value their customer?

Is HUL enough sensitive to handle their customer queries with proper solution?