| Address: | Bongaigaon, Assam, 783380 |
| Website: | pureit |
This is to inform you that I ordered for a germkill kit for my pureit on 6th of september, 2017 but the engineer has not come to change it yet. Rather he has called thrice asking me for the amount that is to be paid by me as per the customer care. I told him that the customer care has asked me to pay Rs.999+Rs150. After that i have called the customer care 3-4 times.. i was supposed to receive a call back from the company but i havent received it yet.
last time when i made a complaint i asked the company to make sure i dont get troubled by the engineer again(refer to the previous mail attached below).
I am not left with any drinkable water at home.. I am regretting buying pureit now..
this is my humble request please send the a technician other than Mr. subhash candra dutta to replace my candle because i am scared if he comes and replace my candle there is a high possibility that he might do some misfitting intentionally inviting more problems for me. please reply me on urgent basis.
for any querries please contact me on [protected] and not on the registered number.
On Sun, Feb 5, 2017 at 11:04 PM, dipika deswal wrote:
This is to inform you that I m using pure it uv marvella and I called the technician to change the candle of the same. The technician charged me Rs 1450/- ( Rs. 1200 for the candle and Rs. 250 as service charge)
However, as per the information provided by the customer care the billing amount should have been Rs. 1149/- (Rs. 999 for the candle and Rs. 150 as service charge).
When i talked to the technician he said that he charged service charge of Rs. 250/- by mistake despite the fact that he had charged Rs. 250/- everytime he visited at my place to change the candle.
My concerns are firstly, since he is the only technician in the town, he must be overcharging the other customers also and secondly i m concerned that since I have made a complaint against him he might not provide proper service to me the next time he visits my place.
So, this is to request you that along with resolving my issue of being overcharged kindly make sure that my two concerns are also considered and resolved.
enclosed: copy of bill
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