[Resolved]  Pureit / Hindustan Unilever — Very very very bad service don't buy pureit/ hindustan unilever products

Address:

400042

I had ordered pureit purifier pump on 11th April 2017, it was told to me that I will receive a response from engineer within 24hrs, but I didn't get any reply from Ahura Enterprises whom was supposed to serve our request. So on 13th I again called pureit helpline and told that I haven't got any reply from Ahura and I need the pump urgently because our filter was not working and we didn't had water to drink. We were buying it from outside. They assured me that I will receive a call end of the day. But I didn't so I called Ahura Enterprises (Vender of pureit) minimum 10 times after that they answered that and said they don't have the pump. So my question is if you are not able to serve is it not your company's responsibility to inform customer by calling? And assign this to some other vender who can serve the customer? Is it responsibility of customer to take followup and call again and again? So next day frustratingly I called pureit helpline number again I told them about whole incident. They kept on saying sorry. Is your sorry going to work for customer? I told them not to assign my request to Ahura because of the disappointment of service. And I again newly registered complaint that my filter is not working properly. I did this because we had this emergency situation I have told pureit 100s of times that we don't have water to drink and it is causing very much inconvenience to us, but they didn't had anything apart from sorry. So finally on 15th ie. saturday I received a call from pureit to check whether I am satisfied with the service or not, I said I haven't received any response from Ahura Enterprises. And I requested her to send their engineer today only. But I didn't got call within 1 hr. So I called Ahura Enterprises and a lady picked up a phone. I asked her why my request is not being responded she said that the part required is not in stock. I said I know that but I am talking about the second complaint I maid that my filter is not working she said she will send engineer on monday and the reason is as the pump is not available he cannot clean the filter. we need to buy that pump first and using it only engineer can clean it. That was [censored] because last two times when our filter wasn't working engineer brought his own pump any cleaned it. So I told her not to bluff me. And warned her if engineer don't visit my place today then I am going to complaint about all this in consumer forum. Then she gave call to some man who again tried to bluf[censored]s and cannot serve till monday, I said ok then I am going to file complaint against them is consumer forum then he said ok he will send an engineer and after an hour I got call from engineer saying that he will be coming in 10mins and he asked me whether I know or not that I need to pay him 200-300Rs. I said I know that I need to pay him Rs.100/- and that is what pureit told me. . He came to our home and said we need to buy a liquid using which he can clean the filter. He intentionally didn't bring his pump which engineers generally have for cleaning person. I guess he was the same guy who talked with us over phone. As we haven't left with any option we agreed to buy that liquid which costs Rs. 100/- per bottle. Then as he see positive reply from us, he said that we need to buy 3 of such bottles as we are going to need it in nearest future for cleaning and it has 18 months of validity blah blah... And tried to bluf[censored]s again for money. Then we asked him to call his manager, after calling he didn't mentioned anything about the sale of liquid to him and instead told him that we are angry as we didn't received the pump. We insisted to hand over the phone to us then when we talked to manager he said that we need to buy 3 bottles only. So when we counter question him is pureit and hindustan unilever knows all about this that they are forcefully trying to sell these king of products to customers and bluff them for money? Then he got nervous and said buy one only. Then the engineer cleaned the filter and at the end said that it will work till our germ kill kit expires. Knowing this very fact that engineer kept on insisting us to buy the 3 bottles of cleaner.

My question is does pureit really give a damn to the fact that its existing customers are really satisfied with the product and services or the whole lot of advertisements and promises are just for catching the eyes?? Because if PureIt customer service team ever looked at our case seriously we would not have to face such harassment .The most disgusting customer service experienced ever.We would definitely never ever going to recommend anyone to buy Pureit.

This whole incident was very torturing. It took 4 to 5 days to serve request? If so then don't promise your customer to be getting served in 24hrs. I request all not to buy any of pureit products it very frustrating if you encounter any problem because the service is pathetic and they don't value customers. All their vendors are bad as well and will try to bluff you. In fact they don't even had any other option i.e only one vendor for particular area. So the vendors know that customer don't have any other option apart from them. It is kind of monopoly. I specially want to complaint about Ahura Enterprises mumbai all employees there including manager. First they don't have way to talk customers they are arrogant and think that they can bluff anybody. We don't need such people in customer service. I expect strict action against Ahura Enterprises mumbai. Still I will repeat again that don't buy pureit.