[Resolved] Pureit / Hindustan Unilever — water filter

jaykumar.shah

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400067

On 26.12.2018 the problem of water filter i. E. Change of gkk was resolved. But immediately in next week i. E. On 7th jan 2019 same problem recurred despite fixing new gkk by the company. So on 7th jan 2019 again a new complaint was register vide complaint no co[protected]. Now till date no response from the company or from its service centre. On calling again the random reply was given that reminder will be sent but no any kind of assurance for the service. On the contaray they also said technician will again charge rs. 250 for visiting the place. When argued for it they said you talk with the service person directly when they call. But no one has bothered to call back. Kindly help.

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Feb 24, 2019

Complaint marked as Resolved

PureIT / Hindustan Unilever customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2019

PureIT / Hindustan Unilever Customer Care's response Customer has change the GKK on 22/12/2018 again on next week 7/1/2019. the same GKK got problem and to check the device technician charging 250 visiting charge.

So acknowledge the same to service team, and arrange the technician.

Out called the customer device is working fine now. change the adapter and ro membrane .

Kindly request to closed the case.