[Resolved] Pureit / Hindustan Unilever — Worst after sales Service
I have purchased Hindustan Uniliver copper RO water purifier Product about year and half ago. This started leaking within the 1 year warranty period and couple other minor problems. I have complained to the company through email and some local guys rushed to repair and they said fixed all the problems and charrged some amount for filter which i thought is ok. But the problem was never resolved. Within few days again the same problem started. I called the local service guys so many times. They had come once to check and they said they need some replacement part and took aboit 4 mnths to replace and they said ineed to pay for it as the machine is out of warranty and the problems are still there and after they never arrived untill now. Company sells the product every where in India, but foes not provide service properly. Now we do not have water through the filter from 4 days. We are calling them so.many times and they dont even answer the call.Please help to get our rights to have proper service after sales.
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Aug 12, 2021Complaint marked as Resolved
PureIT / Hindustan Unilever customer support has been notified about the posted complaint.
Jun 30, 2021PureIT / Hindustan Unilever Customer Care's response Dear Mr. Pawan,
We have forwarded your complaint to our service team. While we will try to resolve your concern, there might be a delay in service due to the COVID-19 government regulations. We regret the inconvenience caused. Alternatively, you may also provide your contact details at pureit.[protected]@unilever.com or may call our helpline number [protected]. we’ll surely assist you.
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