[Resolved]  Pureit / Hindustan Unilever — Worst Customer Service - 10 days problem not. solved.

I raised complaint with Pureit with Complaint number CO[protected]th Dec) for water leaking issue. Next day Satish (Purit Technician) came and told me that i need to get Carbon Filter chnage. He changed water filter and charged me (1500).
Same day in evening water started again leaking from water purifier and we called again Satish to check. He came again with Other technicain and did something. Asked me that it's need add pressure valve.
7th Dec, Satish Replaced pressure valves and one more sockte in Machine, total charged (800). Water purifier again started leaking on same day and some time even not functioning.
He was not even picking my call. So i called Purity Agencies (Raghavendra Agencies LSP). He told me that senior technician will visi and check.

16th Dec, Senior Technicion Joshua visted and checked. He told me my that circuit board have issues and i need to pay 5500 to get replaced.

I already spent 2300 and other 300 INR water i purchased outside. Now i need to pay 5500 again to get my purifier circuit board fixed. (Even after that also he is not giving me 6 month warranty)

I still waiting to get my purfier fixed, Waiting for my complaint Complaint Number (CO[protected] to be executed.

Horrible Customer Service.
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Dec 28, 2020
Complaint marked as Resolved 
Dec 17, 2020

Complaint Status

PureIT / Hindustan Unilever customer support has been notified about the posted complaint.
Dec 18, 2020
Updated by ankitmishr
I have to pay 8000 INR to get my purifier working.. big harassment by this company and. their service providers.

Please never purchase any purit purifier..
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    PureIT / Hindustan Unilever
    Customer Care Service
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    PureIT / Hindustan Unilever Phone
    +91 92 3050 0500 [PureIt]
    +91 92 4310 0100 [PureIt]
    +91 92 2320 0200 [PureIT]
    PureIT / Hindustan Unilever Address
    Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
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