[Resolved]  Pureit Marvella Ro — purifier not working properly since we bought last year.

Address:

Hyderabad, Andhra Pradesh

this is regarding the pureit marvella ro purifier . We bought it last year in May 2013. As the company man came and installed it, it worked for one day then started making bubbles noise throughout the day, not getting the tank filled. We placed a complaint and the service person came and opened all the inlet pipe, drain pipe, tap and somehow removed the airlock . Again after he left it worked for one day, and the same problem repeats, the bubbles noise and the water tank will not fill. It takes more than 24 hours to fill. Later again we placed a complaint and the same story repeated, pureit service person arriving and removing airlock and going and purifier not working after one day. The guy told us that we should buy some battery or something which cost 1600 rupees and he said we should keep it on through out the day, he did not clearly mention why we need it. Actually if it is because of the low pressure or high pressure water what ever it is, he tested it during the installation and confirmed that the pressure it right. So after this we thought may be again investing 1600 rupees and what if it does not work properly even then and the situation continues. Therefore we continued using the purifier with the same condition the bubbling noise through out the day and water not filling the tank through out the day. Now after one year no bubbling noise no water. Then I called pureit and place the complaint. They say we should pay 250 rupees service charge. She was telling only free service is within the year in the guarantee period. I think our pureit marvella ro appliance is adefect piece. What ever it is, is it justified that for the defect which was there since we bought it from the day one, we need to pay now 250 rupees now. And also what about the inconvenience we are facing for more than one year. Ok if i pay 250 also what is the guarantee that the problem gets rectified. Like last year, if the service person without rectifying the problem makes visits frequently should I keep paying him 250 rupees for his each visit?