PVR Cinemas — Amount deducted from bank a/c but the tickets were not booked.

Address:

Allahabad

I've made the booking for raksha bandhan movie on 12th august. Payment was successfully paid but the booking was not shown in the app and thus I was told by Pvr team that I have to make a new booking and that amount will get refunded but its been a week and no refund. I even try to reach PVR contact support on their app but no response from them. I have attached the ref no. and the payment I made. Kindly see to it.