PVR Cinemas — Amount was deducted and wasn't refunded

I'm complaining about my booking which I did a few days ago but the problem is that it didn't show any booking history when I checked later. I booked the tickets for The Batman for 4 people. And at the time of payment the amount was deducted but when it was redirected into the app, there was some error I guess and it showed me if the amount was deducted, it will refunded in few days... But it hasn't been credited yet.
Im sharing the transaction details below.