PVR Cinemas — Amount was deducted but the services were not provided.

Address:

Phoenix United mall, Bareilly

I went to watch a movie at PVR, Phoenix United mall, Bareilly. There I made an order of a large popcorn with two cold drink cans. I pa8d through the UPI and the ammount was deducted too but the vendor said that due to timeout this transaction is not successfull. I showed him the deduction from mu account to which he said you will recieve a refund. I didn't recieve the refund neither did I get the services I asked for. This is the pathetic service that PVR provided to me. I am attaching the screenshot of the receipt I received. Pls provide me the money that got deducted for the service that I never received.
https://gogreen.pvrcinemas.com/Home/showticket?value=KqPj_N-UpkrQlfdIdPczpA==