PVR Cinemas Complaints & Reviews

Dear Sir,

On 24/02/2012 by 9.30 pm, I have booked tickets for Ghost Rider through PVR(Chennai)legal website for sunday(26/02/2012) show 16.40 for 4 members through my Indian Overseas Bank Net banking Ref no:CCAV-CCA12BAEM834-O120224-NET. However, Ticket was not generated but Rs.600/= was debited from my Account, also i didn't get any confirmation message from your side.

So, I kindly request you to arrange for Refund.

Details of my booking:

Mail Id: [protected]@gmail.com
Mobile no: [protected]
Location: Chennai
Film: Ghost Rider(3D)-English
Booking date; 24/02/2012
Show date: 26/02/2012
Show time: 16.40
No of tickets: 4
Cost: Rs.120=/Each( 120*4=480+120=Rs.600/= Including service charge)

Kindly do the needful for the same.

Thanks & Regards,

Kumar,
[protected]
Chennai.

Please see the below mail chains with PVR Cinemas but still didn't get the refund of bad transaction SAHR[protected]. They sent me a mail that refund the amount within 7 working days but now its been more than a month.

Please help me to get my money back of amount 330.00

Thanks,
Ankita Gupta

[protected] Forwarded message[protected]
From: <[protected]@ccavenue.com>br...

On 8th Jan 2012 I tried booking 3 tickets using the PVR Cinemas IVR.The credit card used got debited but no confirmation was received for the booking.
On the same day when I visited their office,I was told that there are no bookings present in the system with my credit card.So,I was advised to re book tickets by paying again with a promise that the refund for the previous transaction will be processed in 7 working days.
After continuous follow up mails sent by me ,PVR reverted saying that the refund cannot be processed as the transaction done by me had gone through & the confirmatory SMS was sent to my landline number.

I find this ridiculous & want the PVR management to re check the logic on which they build their processes.

I am trying to book a ticket thru pvrcinemas.com website for a movie for continuous 3 days. Could not even book. It is the worst online booking service I have ever seen my lifetime. The site doesn't refreshes, it doesn't have user friendliness. When u click on Select class, if you select any particular class it says this class is full and it will ask to select another class but it doesn't give the option of choosing the other class.

Always it shows error on page when you open this site. Whereas all other websites work fine. Horrible site ever seen. Even the service in PVR also will be like this who knows ???? So guys please don't waste your time by trying to book tickets in PVR. It's utter waste of time. If you want to speak to me call me. My number is [protected].

This is subject to register my complaint that i ajay giglani had purchased two pvr vikas puri tickets through tel booking [protected] pertains to desi boys movie on 3rd december 2011 and Rs 330/- and same amount has been debited from my sbi credit card no [protected].
When i have not received any booking confirmation sms from your side i visited vikas puri pvr ticket counter and met the manager...he confirmed me that booking has not been successfull and you ll got the refund back in your sbi credit card.thn i had purchased another two tickets with same card amounting to Rs 300/-.
Till date i have not received my funds back in my credit card.sbi bank card dept confirmed me that payment has been credited to pvr cinemas.
I would request you to pls look into this and get it resolved on priority basis as why i should pay twice for the same ticket.
Would appreciate your early revert.
Ajay Giglani
Giglani.[protected]@gmail.com
Cell-[protected], [protected].

Please treat this as urgent. My :HDFC account has been charged twice 330 rupees each time for tickets which were never processes.
The transaction was through net banking.
Movie time. 6.15 show.
Date. 17 Decemner
Movie. Ladies vs Ricky Behl
You need any other details let me know. But I want this reversal done a.sap
Thanks
Anurita
Sent from BlackBerry® on Airtel

-----Original Message-----
From: [protected]@gmail.com
Date: Sat, 17 Dec 2011 12:49:35
To: <[protected]@pvrcinemas.com>
Reply-To: [protected]@gmail.com
Subject: Refund request

Hi
My netbanking was charged twice with 330 rupees each. But none of the tickets were booked.
Kindly treat this refund as urgent
Thanks
Anurita arora
[protected]
Sent from BlackBerry® on Airtel

Dear Concern,

I made and online booking for the PVR cinemas website for 29th october, 2011, for two seats with Reference number SAHR[protected]. Right after the booking i sent them the mail for cancellation as there is no other option available except for this( one number is available on their website but tape plays on it ...send your enquiries on [protected]@pvrcinems.com). Till now i am taking the regular follow ups but now they are saying the cancellation is no policy for thier company........please help me solving this issue and refunding the money back.
or what is the way out of this problem.

Also incase you want some other details please contact either on my e-mail id or phonetically

Looking for response soon.

Regards

Jatin Rajput
[protected]@gmail.com
[protected]

I had booked ticket for Desi Boyz on 26 Nov 2011 through online site of PVR i.e www.pvrcinemas.com. I had booked 2 tickets and paid Rs620 through net banking. The amount got deducted from my bank account but I have reeived no confirmation from PVR. I had tried their nos also but all in vain. I had also send my feedback to them through their online feedback form but got no response. I am still waiting for my refund.

I did a online booking for a tamil movie on 25th Oct 2011 at PVR Cinemas, Nirmal Lifestyle, Mulund. The transaction failed but amount Rs 460/= was shown as debited from my credit card account. I tried the customer care number[protected] but the number seems to be out of service. Also, my mails to [protected]@pvrcinemas.com did not help. I did not get any response from PVR Cinemas.

Please guide and help.

Regards,
R.Srinivasan.
vasan.[protected]@ril.com

Hi anyone dont pick auto in skywalk stand they ask 5 times higher than normal charges also most of the automan drunk and drive persons very worst below charges they ask koyembadu - 250, metha nagar next stop - 100 Adyar - 400 etc., better suggestion if you want to go anywhere night time buses & share autos available in PH Road in Poonamalle high road 24 hours Bus & Share Auto Facilities are there or you may book the Cab service from any call taxi on your movie interval time the genuine persons or waiting for you otherwise walk some 200 meters and catch other autos for nearest locations be sure dont loose your life with drink & drive persons.

I booked 6 tickets on Friday[protected] for Saturday[protected] for 5:30 show of Rockstar.

I did not get any sms.

Next day when I went to thetre with my booking id they told it was yesterday's ticket and refused to help me.
There was one more lady complaining the same thing that she booked saturday's ticket but it booked for friday.
The thetre personnel were not even ready to help.

I had booked 3 tickets amounting to Rs. 650 for the movie "Aarakshan" on 11/08/2011 for the show on 14/08/2011 through internet banking. However when I went to watch the movie, the persons present at the ticket counter informed that the movie has been banned and is not being screened. Upon being asked for the refund, they told that it would be credited back to my account automatically. But even after 2 months have passed, I still haven't got my money back. I've escalated this through their e-mail ID for customer care as well as to their investors and all possible concerned but to no avail. I've already spent around Rs. 500 to get the refund but still haven't got even any reply from them.

I booked 3 tickets at pvr cinemas select city walk saket on[protected]. A sum of Rs825/- was deducted from my account debit card number[protected] but no tickets were booked. Only registration confirmation was sent at my email id [protected]@gmail.com. And i didnt received my booking details nor the tickets of the show. So kindly refund my money which amounts to rs 825 at your earliest.
thanking you
Ishita singh

Dear Sirs

I had un successfully booked movie tickets twice on PVR Cinemas Website. My accounts were debited. The details of communication to PVR is enclosed. PVR cinemas is not ready to reply.
Please help

From: Nitesh Patidar
To: '[protected]@pvrcinemas.com'

Dear Officer

Please note Rs 90*8=720 debited into my bank accounts but the ticket booking was unsuccessful

Kindly reverse the amounts immediately

Regards

Nitesh Patidar




Dear officer

I booked twice on line just now for 8 seats for BODYGARD. The seats were in J row for Monday 9.10pm show at PVR Udaipur ie 5th Septomber

The payment has been debited to my Panjab National Bank account

Please revert on priority

Regards

NItesh Patidar
+91 [protected]
[protected]@gmail.com

I tried booking 2 tickets of Movie Chillar Party on July17, 2011 through pvr cinemas IVR system by dialing [protected], but the transaction failed and amount got debited from my HDFC Bank Credit Card Account. This transaction got cancelled but money got debited from My Hdfc Bank Credit Card. I confirmed this by visiting PVR Ambience Gurgaon Authorities in the Evening and they said that the money would be credited back in my account within few working days.. But Its been more than a month and the Money has not been credited yet to my Credit Card account.

I raised a disputed transaction request with HDFC Bank Credit Card and they now say that PVR has already claimed this money and they now need a proof from PVR that this transaction was not successful. PVR people are not just responding to emails.

I am very frusterated by calling here and there so thought of contacting consumer forum.

Transaction Details are given below.
Name of the Credit Card Holder - Darpan Kakkar
HDFC Bank Credit Card ends with 1944.
Date of Transaction is July 17, 2011
Amount of Transaction is Rs 630

Hope you'll help me getting my money refunded.

Thanks, Darpan
Mobile Number[protected]

Hi,

Today i went for PVR Cinemas in Forum Mall, Koramangala, Bangalore. I had booked tickets for Deivathirum Tamil Movie 12.30 PM show onlien booking, i was late by 5 mints, qickly went to KIOSK to collect the tickets but it never printed the ticket noone to help near the KIOSK, so there was a single person issueing tickets and was a big que, while my wife wating in que, mean while i was looking no one to help, hence when our turn came up, we asked for tickets using booking ID, the person was very rude saying tickets are already printed, informed him but was not ready to listen to me, then we went near the entry and asked for manager, who came at 1.10PM saying that, please get in to the movie, when we informed about the time they where not bothered.

When we asked to refund they said it cannot be done and just moved in saying that atleast watch movie rather than fighting here.

The box office on 3rd floor of sahara cinema for pvr cinema is charging 110rs for movie ticket of 50rs and compulsory 60rs popcorn combo.

the details of ticket are:

movie: singham
section : normal -AUDI 02
date: tuesday 26 jul 11
time 10:00 (24hrs Fmt)
row E seat 21
total 50.00
audit no.1283132
serial no.03/0008/000205

when i said i dont need the combo and i need only ticket i was refused the ticket. i had to pay 110rs to get a 50 rs ticket and 60 rs combo. youngsters who came to movie are pooling up extra money to pay for that combo.

i feel like i am cheated ...

somesh

dear sir,

i have booked three tickets in online. but unknowingly i have booked in a different screen which is far away from our place and since which we may not reach there on time. Hence i thought of cancelling the ticket but there is no option available for me to cancell the tickets that i had booked and no customer care number also for assisting me. we felt bad that why we have booked tickets in such a theater which doesnt even provide proper service in all means . i dont understand how such kind of organisations are left back by consumer forms. some kind of necessary action should be taken against such activity o[censored]nfair means of business.


regards
R S senthil kumar

DEAR SIR
I AM WRITING THIS COMPLAINT ABOUT PVR CINEMAS FARIDABAD CROWN PLAZA.I HAVE GONE ON THURSDAY TO WATCH THE MOVIE DELHI BELLY ON14 JULY AND THE SHOW TIMING WAS 14:25.THE TICKET CHARGES WERE RS50.HE SAID THAT RS 50 TICKET IS NOT AVAILABLE & RS120IS AVAILABLE & YOU WILL GET THE VEG BURGER . THE BURGER WAS ALSO NOT SO HOT THE BURGER WAS COLD.THEN WE HAVE TO TAKE THE TICKETOF RS120.NO ONE IN THE PVR WAS HAVING THE BURGER & THE PRICE OF BURGER IS NOT RS70 IN THE PVR CANTEEN.
CHIRAG BHATIA
[protected]

Dear I m trying to book my ticket on my mobile to pvrcinemas([protected]) but after payment deduction mobile was disconnect. Due to that reason i m able to get my ticket after that i m trying to contact merchant but they dn,t have any direct customer care no. i have already email to them then they ask for my card detail.
After given my secret detail like card no they dnt give me any reply and still i m waiting for my refund if anyone know to get refund tell me

advice- dnt book your ticket in pvr online or mobile


Gyanendra Srivastava
[protected]