PVR Cinemas Complaints & Reviews

I have tried to book tickets to a telugu Movie on 5th of May, but unfortunately i got a error message after payment authentication and i could get the tickets but the money has been deducted from my ICICI account.
I have given complaint to the bank and they said money has been credited into the PVR s account and instructed me to contact PVR directly.
From last two months i am trying to contact them, i have sent nearly 10 mails to [protected]@pvrcinemas.com; [protected]@pvrcinemas.com; no reply. and even i called to the customer support number, but no one picking the phone for long time... as i have more patiency i tried for two months and one fine day one of the operator picks the phone and when i said about the problem with out any response she disconnected phone, and still i am trying atleast per day 20 times...as the money is bit bigger (Rs. 3600/-).
I have never seen such kind of worst response even in goverment banks and government offices also.
PVR cinemas customer support can get a Rank 1 for worst support and response....

I have booked 2 tickets for the movie "Dum Maaro Dum" on 6th May 2011 of 8:40 PM show at PVR Saket through the telebooking mode through my Citibank Credit Card. I have almost completed the transaction (After the IVR confirms that the payment has been received); the phone got disconnected from the other (PVR) side. I have checked with my credit card company (Citibank) as well and they have confirmed that the payment has been deducted from my account and transferred to PVR account.

Under the impression, when I went to PVR Saket to collect my ticket, the automatic ticket machine refused to generate the ticket, I enquired at the counter whether any ticket from my card has been received by them, they simply said no and asked me to buy fresh tickets, if I want to see the movie

I purchased two tickets again from Credit card and watched the movie

I filed a complaint to [protected]@pvrcinemas.com on the same day itself telling them the whole incident.

On 9th May 2011 I have received a computer generated mail from PVR that my complaint has been registered and they have given me a Case ID: CAS-59181-S634DQ for the same.

Since it’s more than 3 Months, I am still awaiting any refund from my side.

There are no numbers or any alternative email ids available on the website except this one ([protected]@pvrcinemas.com)

I am surprised by the service PVR is offering to its customer despite the fact that they claim themselves the largest chain of multiplex across country.

Hope this mail would help

Regards
Kuldeep Singh
[protected]@gmail.com

Hi my name is Surinder Singh Thakur. yesterday i book tickets of a movie Tezz. when i gave payment through the credit card the maessage came to my phone about payment.But i dont get my movie tickets details. i went to pvr cinemas they told me that there is no booking . I showed them message in my phone but they said they is no booking of tickets but my money is been wasted. So please please give me refund. My phone number is [protected].

hi i am komal bhatti from jalandhar.i booked 4 movies ticket jatt and juliet . i did not recive the movie tickts .plz give me my money back, my total amount ticket 560

PVR ticket — Refund not received

I tried to book ticket at PVR online website and at the payment step I paid by using my sbi debit card but my transaction had failed and my money was deducted and till date i have not received my refund. So please help me in this issue . The transaction details are as below

31dec2010 POS PRCH
POS[protected] AVENUES INDIA PVT LTD MUMBAI Rs.139/-
31dec2010 POS PRCH
POS[protected] AVENUES INDIA PVT LTD MUMBAI Rs.121/-

PVR Cinemas — Refund not received

I have booked PVR cinema tickets on 11.08.2011. Due to technical errors my ticket is not confirmed but payment is detected. So far i have not received the refund of 900 Rs. The reference no of transaction is CCA11HBXF173IG62278871 & the amount is transferred to account [protected]

I've booked ticket on 31st May for movie 'PIKU' at Phoenix Market City, Pune for show time 05:35 Pm & My booking ID was WM3D4JS. As the show was cancelled due to some technical failure, We were assured that refund will be credited with in 3-4 days, But today it's more than 25 Days. No refund has been received neither any sort of communication from PVR cinemas', When complaint in 'Bookmyshow' they said that refund was handed over at the cinema counter. Amazingly, how can they say that.

I had took Bajirao mastani two ticket at 5.50 pm show. But ticket seller give me 3.50 pm show ticket I must say that give me 5.50 show ticket. But he gave me 3.50 show. that time is I can't saw ticket but when I went show time 5.50 pm.there are counter person and manager can't attention me.they told me that is your problem. We can't your help.l lost my 300 Rs.Without saw film.but next l can't see anyone film this theater.

Hi,
I had booked 4 tickets for Movie ZNMD on sunday 18th July'11. the amount of INR 560 got deducted from my SBI credut card and the booking ID was not generated. Its been 2 days I have been searcing for contact no.s for pvr cinemas but no response. I have dropped mails on [protected]@pvrcinemas.com but no response.
Please Help

Thanks
kriti
[protected]

Booked online two tickets for Housefull 2 on 8/4/2012 i.e. sunday for Prashant Vihar .The amount of INR 330/- has been deducted from my citibank credit card but the Booking I.D. was not been generated. After enquiring from prashant vihar pvr they told me kindly purchase new tickets and that refund will sent to you shortly automatically. But after talking to citibank I came to know that no refund has been sent yet & payment has been deducted from my account and approval code of citibank is 049666

Therfore you are requested to kindly refund the payment as soon as possible.

waiting for your positive reply.

Deepika Sharma
[protected]

wrong pitcher ticket book...

Yes we too faced the same problem... this is really ridiculous!!!

I too facing the same issue, I opt for the offer but without availing the offer tickect is booked.
I tried to call customre care number but no one is responding of call.
Its very bad service provided by PVR.

Money deducted from my account but ticket not issues, got message as "something went wrong"

I logged into http://www.pvrcinemas.com/, booked 4 tickets for 5:10 pm PK movie at Orion Mall PVR, B'lore.Rs. 1392.36 got deducted but later got message as "something went wrong". pls help quickly

ya even i also faced same thing...still facing the same issue..i am not sure why the hell these guys have the site..just for show off they are maintaining the site...better not to waste the time to book the tickets.

This is subject to register my complaint that i ajay giglani had purchased two pvr vikas puri tickets through tel booking [protected] pertains to desi boys movie on 3rd december 2011 and Rs 330/- and same amount has been debited from my sbi credit card no [protected].
When i have not received any booking confirmation sms from your side i visited vikas puri pvr ticket counter and met the manager...he confirmed me that booking has not been successfull and you ll got the refund back in your sbi credit card.thn i had purchased another two tickets with same card amounting to Rs 300/-.
Till date i have not received my funds back in my credit card.sbi bank card dept confirmed me that payment has been credited to pvr cinemas.
I would request you to pls look into this and get it resolved on priority basis as why i should pay twice for the same ticket.
Would appreciate your early revert.
Ajay Giglani
Giglani.[protected]@gmail.com
Cell-[protected], [protected].

I was booking 2 tickets online on 8th August 2010 for Once upon a time in mumbai at PVR, Bangalore.
After i made the payment through the net banking of ICICI bank the money got debited but the tickets could not be booked due to some reasons.

I got a pop-up message stating that the amount would be refunded. As of now its 20th August but the amount of Rs.580(270*2 + 40) has not yet been refunded.

I had a talk to the ICICI folks also. They registered a request for this transaction to refund the money, and they say its now been forwaded to the merchant. The ICICI request no. is[protected].

Please get the amount credited to my account immediately.

The details of the transaction made by me are :

CONSUMER DETAILS : IND-BXW-4096
PAYMENT ID : [protected]

PVR cinemas done the same to me. Tickets purchase order placed through ICICI somehow did not go through AFTER money was charged to them. Customer service said refund will take place in 2 weeks. As well, this was confirmed by an e-mail from their customer support dept. But nothing has materialised even after one month. No reply for my follow up emails. SURPRISINGLY THEIR CORPORATE OFFICE PHONE NUMBERS ALSO DISAPPEARED FROM THE WEB SITE.
I will call this nothing but cheating.

Chandramohan
Chennai

I HAVE BOOKED TKT FOR CARRY ON JATTA ON 29TH JULY BUT PVR HAS DEBITED MY CREDIT CARD DOUBLE
TWO TIMES. MEANS 667. 667 TWO TIMES AT THE PLACE OF 4TKT THEY HAVE CHARGED FOR 8. NOW AFTER SO MANY EMAILS NOT REVERSING 667 IN MY A/C. PERSONALLY VISITED AT PVR WINDOWS TWO TIME NO
RESPONSIBLE PERSON IS THERE. NARINDER ARORA 1015 ISLAMIA SCHOOL RD LUDHIANA. 141008
MOB NO[protected] TKTS PURCHASED FROM SILVER ARC MALL LDH.

Card lost

Just lost the card after 2 hours of issue and how to find that?