PVR Cinemas Complaints & Reviews

PVR — Priya PVR Movie ticket refund

I was trying to book 6 tickets of the Priya PVR cenema on 03/12/2010 my trazaction of Rs 990/- was compelete but ticket was not booked and I have not get back the money too till date.

Sanjay Raut

I have tried to book tickets to a telugu Movie on 5th of May, but unfortunately i got a error message after payment authentication and i could get the tickets but the money has been deducted from my ICICI account.
I have given complaint to the bank and they said money has been credited into the PVR s account and instructed me to contact PVR directly.
From last two months i am trying to contact them, i have sent nearly 10 mails to [protected]@pvrcinemas.com; [protected]@pvrcinemas.com; no reply. and even i called to the customer support number, but no one picking the phone for long time... as i have more patiency i tried for two months and one fine day one of the operator picks the phone and when i said about the problem with out any response she disconnected phone, and still i am trying atleast per day 20 times...as the money is bit bigger (Rs. 3600/-).
I have never seen such kind of worst response even in goverment banks and government offices also.
PVR cinemas customer support can get a Rank 1 for worst support and response....

I have booked 2 tickets for the movie "Dum Maaro Dum" on 6th May 2011 of 8:40 PM show at PVR Saket through the telebooking mode through my Citibank Credit Card. I have almost completed the transaction (After the IVR confirms that the payment has been received); the phone got disconnected from the other (PVR) side. I have checked with my credit card company (Citibank) as well and they have confirmed that the payment has been deducted from my account and transferred to PVR account.

Under the impression, when I went to PVR Saket to collect my ticket, the automatic ticket machine refused to generate the ticket, I enquired at the counter whether any ticket from my card has been received by them, they simply said no and asked me to buy fresh tickets, if I want to see the movie

I purchased two tickets again from Credit card and watched the movie

I filed a complaint to [protected]@pvrcinemas.com on the same day itself telling them the whole incident.

On 9th May 2011 I have received a computer generated mail from PVR that my complaint has been registered and they have given me a Case ID: CAS-59181-S634DQ for the same.

Since it’s more than 3 Months, I am still awaiting any refund from my side.

There are no numbers or any alternative email ids available on the website except this one ([protected]@pvrcinemas.com)

I am surprised by the service PVR is offering to its customer despite the fact that they claim themselves the largest chain of multiplex across country.

Hope this mail would help

Regards
Kuldeep Singh
[protected]@gmail.com

Hi my name is Surinder Singh Thakur. yesterday i book tickets of a movie Tezz. when i gave payment through the credit card the maessage came to my phone about payment.But i dont get my movie tickets details. i went to pvr cinemas they told me that there is no booking . I showed them message in my phone but they said they is no booking of tickets but my money is been wasted. So please please give me refund. My phone number is [protected].

hi i am komal bhatti from jalandhar.i booked 4 movies ticket jatt and juliet . i did not recive the movie tickts .plz give me my money back, my total amount ticket 560

PVR ticket — Refund not received

I tried to book ticket at PVR online website and at the payment step I paid by using my sbi debit card but my transaction had failed and my money was deducted and till date i have not received my refund. So please help me in this issue . The transaction details are as below

31dec2010 POS PRCH
POS[protected] AVENUES INDIA PVT LTD MUMBAI Rs.139/-
31dec2010 POS PRCH
POS[protected] AVENUES INDIA PVT LTD MUMBAI Rs.121/-

PVR Cinemas — Refund not received

I have booked PVR cinema tickets on 11.08.2011. Due to technical errors my ticket is not confirmed but payment is detected. So far i have not received the refund of 900 Rs. The reference no of transaction is CCA11HBXF173IG62278871 & the amount is transferred to account [protected]

I've booked ticket on 31st May for movie 'PIKU' at Phoenix Market City, Pune for show time 05:35 Pm & My booking ID was WM3D4JS. As the show was cancelled due to some technical failure, We were assured that refund will be credited with in 3-4 days, But today it's more than 25 Days. No refund has been received neither any sort of communication from PVR cinemas', When complaint in 'Bookmyshow' they said that refund was handed over at the cinema counter. Amazingly, how can they say that.

I had took Bajirao mastani two ticket at 5.50 pm show. But ticket seller give me 3.50 pm show ticket I must say that give me 5.50 show ticket. But he gave me 3.50 show. that time is I can't saw ticket but when I went show time 5.50 pm.there are counter person and manager can't attention me.they told me that is your problem. We can't your help.l lost my 300 Rs.Without saw film.but next l can't see anyone film this theater.

Hi,
I had booked 4 tickets for Movie ZNMD on sunday 18th July'11. the amount of INR 560 got deducted from my SBI credut card and the booking ID was not generated. Its been 2 days I have been searcing for contact no.s for pvr cinemas but no response. I have dropped mails on [protected]@pvrcinemas.com but no response.
Please Help

Thanks
kriti
[protected]

Booked online two tickets for Housefull 2 on 8/4/2012 i.e. sunday for Prashant Vihar .The amount of INR 330/- has been deducted from my citibank credit card but the Booking I.D. was not been generated. After enquiring from prashant vihar pvr they told me kindly purchase new tickets and that refund will sent to you shortly automatically. But after talking to citibank I came to know that no refund has been sent yet & payment has been deducted from my account and approval code of citibank is 049666

Therfore you are requested to kindly refund the payment as soon as possible.

waiting for your positive reply.

Deepika Sharma
[protected]

wrong pitcher ticket book...

Yes we too faced the same problem... this is really ridiculous!!!

I too facing the same issue, I opt for the offer but without availing the offer tickect is booked.
I tried to call customre care number but no one is responding of call.
Its very bad service provided by PVR.

Money deducted from my account but ticket not issues, got message as "something went wrong"

I logged into http://www.pvrcinemas.com/, booked 4 tickets for 5:10 pm PK movie at Orion Mall PVR, B'lore.Rs. 1392.36 got deducted but later got message as "something went wrong". pls help quickly