PVR Cinemas Complaints & Reviews

I tried to book tickets for the movie badla i selected 3 seats from your app and went towards the payment. I selected payment by paytm. After finishing the transaction the app showed that tickets were not booked. The cos of the booking was 920.28
Again i went back and booked tickets this time different seats in different row. This time it was 1004rs so now i didn't receive my 920.28rs back when i checked my paytm upi account it said money was already transferred. Please send my money back. My name is nachiketh and my phone number is [protected] and upi i'd is [protected]@paytm please send it back and i live in bangalore and i tried to book tickets in orion mall i'll also upload the paytm receipt

Though we know that maharashtra government has now allowed the public to bring food from outside to take inside halls.

But pvr malls still doesn't follow the orders. And the public is restricted from bringing the food inside.

My point is either reduce the price or let the people bring their own choice of food from outside.

Because the popcorn cannot be for 140 rupees whatever flavor. Samosa cannot be of 35 rupees [*2=70 mandatory]

We are not sitting in international airport but in the middle of the city.
This is like an open loot across my place.

Yes, no one has forced me to go and visit only pvr malls, but i think my complaint is regarding the forceful price that is imposed on us and left with no alternatives.

Cheese pop corn at pvr dev arc mall ahmedabad was so bad that it made me sick and had several vomits tonight, i paid 370 rs for this and didn't expected this kind of service. I will never purchase this service again i. Might think about going to pvr again also this is very inappropriate for a big cinema chain and you are charging very huge amount also

I am unable to cancel my ticket booking since last two days. The application always pops up a message saying: please try again later.

Details: pvr acropolis, ahmedabad, 4dx
Show: captain marvel
Time: 7:30 pm ist, 09th march 2019

As per the policy, i need 75% refund after cancellation.

But the faulty application is responsible for my ticket being not cancelled.

I booked 2 tickets for captain marvel for 9th march 2019 and the money was taken out of my account but i didn't receive them i tried calling the customer care the said they will get back to me i tried contacting customer service on twitter they said they will get back to me but none of them have till now i am very furious and i want either my ticket today or a 100% refund

The price of 90gm of popcorn at the eternity mall thane is rupees 280 while actual cost outside is hardly 50rs. It is approximately 5 times more than the market rate. I request to take action against the pricing as we are not even allowed to bring popcorn from outside and forced to buy from the theatre at 5 times the price. I request designated authorities to take action against such cinemas.

We visited pvr cinemas for a 10:20 pm show and we were told that they don't have a baggage counter so, i need to submit it at a random shop which charged me 100 rupees for my bag. This is pure extortion and i won't accept it. I want an apology from ur part and reimbursement for the monetary loss and inconvenience caused to me as soon as possible. Its like ur staff is running a nexus with those shops.

I am very disappointed with the behaviour and the managment of the pvr panipat haryana as i was watching uri movie with my whole family and suddenly movie stopped in between for about 40-45 mins and then they started movie from 20 mins back again.
Pvr panipat totally wasted my time as i was on a very hard schedule but wasted approx 1 hr for which i have to go for consumer court for fraud and harassment.
My ticket inv no - 0229585
Date - 22/02/19
Regards
Abhishek jain
[protected]

My booking id is cmpp[protected]. Booked this ticket today morning and want to cancel. However, the app and website keeps popping "try again later" when cancel ticket button is pressed. I have spoken to the call center who said send an email with screen shots to [protected]@pvrcinemas.com which i did but no response.

Also posted messages on fb and tweeted though no response.

Kindly look into this as i do not want to loose money.

I tried booking a ticket in automated teller machine today and amount got deducted from my account but tickets were not printed. Theatres staff asked me to book new set of tickets so i ended up paying again. They didn't provide me any refund for this.

Location: pvr cinemas, grand gala mall, pallavaram, chennai
Date: 17-feb-2018
Movie and show: dhilluku duddu - 2 (3:20pm)

While watching the movie gully boy in the cinema in pvr theatre indore, the movie was entrupted 4 times for about 10 min each time. We are much dissatisfied with the service provided. Our show was in the morning at 11 and on 16 th february 2019. Sometimes the movie stopped, sometimes the sound system got stopped, this wasted our time and money both. The movie was of 2 and a half hours and was extended upto 3 and a half hours

I booked tickets for uri movie in pvr forum mall kormangala. I booked the last recliner seat. I was watching the movie and completly lost in it. But all of sudden rat came over my face and scratched my face. I was petrified. Initially i didn't understand what it was. I screamed out if fear. Then i realized it was a rat. I felt horribly. I complained about this to manager, but he seemed least bothered. Such a low standard of pvr is really dissapointing. I think i will never go to pvr forum again

Pvr places ads for 25mins before the movie starts and 25mins during interval.
Kids can barely sit through 2hrs movie and coz of the ads, its becoming a 3.5hr event.
What is the need for ads when you have paid for the ticket.

These ads will be the death of movie watching experience.
Better to watch them on netflix or amazonprime.

Shame on pvr!!!
Being an indian company, they have shown their true colors.
No class at all.

On 14 feb me and my husband watched gully boy at pvr sangam delhi 10:50 pm show and i ordered a combo of popcorn and 2 pepsi and he didnt gave us bill so acording to your terms and condition the bill is free if we dont get the bill but your manager was arguing nd taking side of your boy and gave us bill and later when we order paneer sandwich only one piece of paneer was there
According to your policy we should get the refund of not getting bill but we didnt receive your manger sunder was not taking any step according to your pvr policy

I took a pvr dive 500ml water bottle from their f&b counter at irrummanzil pvr, hyderabad. The water tasted, utterly poor and was like some tap water filled in a fancy bottle. I paid nearly 40rs for dis 500ml mineral water. Tried complaining to the manager but he seems not to care about the issue and he leisurely replied i ve already got 2-3 complaints and tasted it, but it's fine since it's coming from our head office. I m ain't sure where the things are going wrong, whether in dis cinemas hyd or in their own head office itself. But it's very poor of pvr to have such adultered water under their brand.

The pvr cinemas is sought of looting the common indian people in a way by keeping such high rates for the snacks. For a common man like me who has chosen pvr to watch a movie just because there are no good alternate means to watch a movie, that does not enables the pvr cinemas authority to loot the people by keeping such high rates of snacks.

It's a serious issue but we take it as a normal thing only because we have got used to it & don't consider it as a attack on the rights of the common indian man.
"the right to food & edible at nominal & considerate prices"

Are we not entitled to snacks to quench our hunger at cinemas at a nominal price??

To whom it may concern

Hello, there is an issue which has to been shared . I dont know that it will help me in getting it back or not but still may be it will save the other people’s belongings.

On 5th of February 2019, i went to see a movie “ek ladki ko dekha” with my family in PVR PHENIOX, Alambagh, Lucknow with my family . The show was of 11pm in audi 2, which nearly ended at 01:20 am . So that happened was while leaving the theatre i forgot my phone “Iphone X” in the cup holder on the seat no V5 . And after 30-40 mins when i called back it was off . As we were last to leave the theatre, i went back again to the cinema and asked about my phone if the had found it . They said they didn’t saw any phone in the audi which was yet to get cleaned . I went back to the seat but nothing was there . I asked who came for conducting the exit . Aashish named boy was called the same . He said “ that after the audi was vacant he only came till the middle of the theatre and then went back” and apparently he never saw anything . Then i asked the manager to show me the camera recordings, then he took me too the recording room . It was evident that i was the last one leaving the theatre with a couple who left few seconds after me .
As that particular show was having maximum 15 people there that too seated in three groups there was hardly any orders from the canteen and wasn’t any trays to be collected .
After that when we saw aashish’s clipping .. after the departure o[censored]s ( last one to leave) he was there for almost 8.5 mins there and didn’t bought any trays out and try to ditched the camera as well . For this even manager and security guy was also amused about it . Then which again asked aashish that what was he doing there for 8.30 mins and ditched the camera then he was little shaken and changed his statement to “ i was looking for the trays underneath and behind the seats that took him that much time “ clearly he was in his cracked voice which i think is deceiving .
I was one on the prime members there even despite of know the manager personally i couldn’t get my phone back .

I would request you to kindly investigate internally about this matter because this is an serious issue of theft .

I hope this email would be enough to kick start the things as i really expect a investigation if not the phone .

If any other things to be asked then below is my details please feel free to contact .

Regards
Shubham Chhabra
[protected]

Avani mall at howrah on 07.02.19 at 11.55pm
Anjan roy issued tickets, pranabesh and fahin allowed us and in hurry we also did not checked anything and after interval sujoy bhattacharya duty manager asked one o[censored]s to leave. We told him to issue one more ticket but he refused and we have to leave the movie uri in between.
Please arrange for free ticket of same movie after interval for us and we are ready to pay for the 5th one.
The whole episode was very embarrassing and the duty manager mr sujoy was very rude too.

I'm an engineering student and a regular costumer of pvr nanded. Even after the decision by the court, the theatre doesn't allow to bring in even a piece of chocolate. On the other hand, chocolate popcorns are handed over instead of change of rs 10. The eatables inside are not at all affordable for a common man. Nowadays they have started selling combos inside the hall like train😑. Does it mean that the theatre doesn't even respect court judgement?

I went to pvr cinemas central mall panjagutta hyderabad on[protected]. My money was debited in snacks counter while the time of break and they said like you will get your refund and it was 10days my not get refunded and here is the transaction details and i kept mails and i did calls regarding not responding properly. Such worst service providing by those people and the people in counter not responding properly and doesn't behave properly