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PVR Cinemas — Booking tickets - Money deducted but tickets not booked

Address:Kolkata

I booked 2 tickets for the BTS Permission to Dance concert live stream at PVR Mani Square, Kolkata on 12/03/2022. The money was debited from my account but the tickets were not booked. Attached is the screenshot of the same debit. My PVR account booking history shows blank and there is no way to track if the refund was processed.
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    61, Basant Lok,Vasant Vihar, Delhi, Delhi, India - 110057
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