[Resolved]  PVR Cinemas — Cannot provide food while forcing customers not to eat outside food

Address:

Thane, Maharashtra, 421204

I visited PVR in Xperia Mall, palava city this Saturday to watch Bahubali, 9:00PM show. They do not allow you to carry outside food or snacks. During interval around 10:50PM my 5 year old son asked for something to eat, I went out to get something. I was hoping to get his favorite burger from the food court outside the theatre but the security did not allow me to go out. So I ordered a hot dog from the PVR counter but they didn't give me the hotdog instead they said that it will be dilivered to my seat in 10 mins. So I went inside and started watching the movie, after 15 mins my son started crying for food. I waited for another 10 mins but the food still did not arrive. finally I went out and asked the person on the food counter that I needed to talk to the manager. He said that the food has been sent just now and I should go back, I insisted to talk to the manager and inform him about this nonsense. The manager took his own sweet time while I was missing my movie. After 10 mins manger came charging and asked why I wanted to talk to him. I asked him why they want to starve us, if they cannot serve food then they should allow us to go outside for food. He said "so you are not complaining about the delay but want to go outside for food. Do you know how much we pay for our food counters?? We pay 2 lakh rent per month so we cannot allow customers to eat from outside." I told him that I ordered from your counter but did not get food in 30 mins, he said who told you that you will get your food in 10 mins, that's impossible. When I pointed to one of his employees he started yelling and abusing him. By that time I had already lost 20 mins of my movie and was worried about my kid . Moreover there was no point in discussing this further with the manager as he had started yelling so I went back to my seat. Somehow spent the remaining time in theatre till the movie ended and then came out feeling cheated and hungry. Wasted 1000 bucks and my families' evening.