PVR Cinemas — Cheating on the availability of seat

Address:

Mysore

Dear sir,
Today I went with my family to book 3 tickets to movie Gadar 2 for 10.30pm show. I was there at the ticket counter at 6.30pm to purchase the ticket. Since the H row was empty when I saw it physical there at the counter, i asked for H9, H10, H11 seat. They dined me the ticket and asked me to take tickets at the front rows near the screen. Paying my hard-earned money why is that I should sit at places where the counter boy issues. Is it not my basic right to enjoy the movie at the seat which we enjoy paying my money. I am spending my money on PvR facilities. Coming 3 hours earlier we are denied the seat which we want and want us take some other seat. On requesting to see the manager, the manager came and told me that that row will be issued only 20 minutes earlier to the show. My question is a person who is coming 3 hours earlier to buy the ticket is denied and for the person who comes 20 minutes earlier gets the seat which has better view. How fair is it from PVR. If that is the service PVR is providing please display the same that the top 3rd row tickets will be issued only 20 minutes before. They made me wait at the counter for 30 minutes for this whole process . Please go through your cc cameras to verify. Finally disappointed by the attitude at the counter I left without buying the ticket. If the tickets were booked by some else for the H row, I will not be asking about it, but keeping it free and denying it a customer who is regular is PVR is very unfair. When I spen my hard earned money and seat is available and instead of issuing the ticket you ask us to sit somewhere else. You are cheating a local customer.