PVR Cinemas — Delay in getting food due to poor service and technical glitch

Address:

Chennai, VR MALL

Yesterday I went to see a movie at pvr, Vr Mall in Chennai. I had online ordered a large popcorn. When I went to collect my food, I had to wait for more than half an hour just because of some technical glitch and poor service by the staff which made me miss my movie for almost more than half an hour.
Upon asking they asked me to wait and went on to another customer rather than helping me out.
They finally helped me out, only after I started to nag about my order.
Very disappointed