| Address: | SAHARA GANJ MALL LUCKNOW |
Date of Incident: 09/05/2022
Time: 7:27 PM
I went to PVR Sahara Ganj Lucknow to watch Movie (KGF -2) at show time of 7:30 PM. The Price of one ticket is Rs.180.00 as per online platform such as PAYTM, BOOK MY SHOW.
I asked the staff at the Booking Counter for one ticket. I offered 200 Hundred Rupees, The Staff was so rude and unprofessional asked me to pay Rs.350.00 for one ticket.
I urged that the price of one ticket is Rs.180.00 then how you can charge more than the price. He refused to answer and said why don't you book online and pay convenience charge. I was shocked with the behaviour of PVR staff.
I again requested this is not correct and you can not charge such price. He said we are giving food coupon of Rs.150.00 with the ticket. I said I don't want to eat anything and refused to pay approx. double of the amount.
I am not sure whether it is the policy of PVR as a whole or a particular PVR Cinemas.
I am so disappointed with the experience and request you to take action against such incidence.
I am sure this type of behaviour and excess money over and above the applicable price is not the policy of PVR.
Mohd Asif Ansari
Chartered Accountant
Lucknow
M.No- [protected] Date of Incident: 09/05/2022
Time: 7:27 PM
I went to PVR Sahara Ganj Lucknow to watch Movie (KGF -2) at show time of 7:30 PM. The Price of one ticket is Rs.180.00 as per online platform such as PAYTM, BOOK MY SHOW.
I asked the staff at the Booking Counter for one ticket. I offered 200 Hundred Rupees, The Staff was so rude and unprofessional asked me to pay Rs.350.00 for one ticket.
I urged that the price of one ticket is Rs.180.00 then how you can charge more than the price. He refused to answer and said why don't you book online and pay convenience charge. I was shocked with the behaviour of PVR staff.
I again requested this is not correct and you can not charge such price. He said we are giving food coupon of Rs.150.00 with the ticket. I said I don't want to eat anything and refused to pay approx. double of the amount.
I am not sure whether it is the policy of PVR as a whole or a particular PVR Cinemas.
I am so disappointed with the experience and request you to take action against such incidence.
I am sure this type of behaviour and excess money over and above the applicable price is not the policy of PVR.
Mohd Asif Ansari
Chartered Accountant
Lucknow
M.No- [protected]
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I went to watch a movie at PVR avani Kolkata, and I wanted to bought ticket for only seats but they denied to give. The ticket price was 190 but they are asking for rs 290 including popcorn price. I told I only want tickets but they refused.
They are also not responding.