PVR Cinemas — Failed ticket booking : refund is not done yet- PVR App

Address:

Chennai

I have booked 2 tickets for Ponniyin Selvan Movie at Escape, Express Avenue, Chennai using PVR app. Amount got deducted but the app failed to book tickets. There was a message that the amount will be credited back.
Amount is not credit yet. There is no email from PVR and no customer care number/ consumer redressal is provided in the app to request refund of the money.

Details are as follows ;

PVR Cinemas 046746
Amount ₹693.48
Date 15 Oct, 2022
Reference ID[protected]
Transaction is done from my axis Bank credit card ending with 2852.