[Resolved]  PVR Cinemas — flickering in screen and very bad quality - not on time and started movie twice

Address:Forum Sujana Mall, Kukatpally, Hyderabad, Telangana

I have been to pvr forum sujana mall, kukatpally hyderabad with my wife and 9 years old son to watch movie toystory 4, it was very bad experience because there was flickering in the screen and they again started the movie from beginning when it already started 5 minutes back. When we asked why this disturbance is there in screen then that one of the staff member told if you guys agree it will take 15 to 20 minutes to resolve.

We tolerated that and intermission happened they took almost 20 minutes to start the movie again and when they started it was not from where then ended before the interview, again we shouted on them then after 10 minutes then again started from that point.

So completely it was kind of playing with emotions of kids and others because this movie was specific to kids and kids were unable to enjoy due to such negligence, it is not just about money but about time of little kinds and the parents who took them to movie hall after paying to cabs or burning their fuel to reach the movie hall.

It was my birthday, so we plan for movie and dinner. So you can understand what kind of damage they did to us. Thank you for looking into this.

Babu kathat
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Aug 3, 2019
Complaint marked as Resolved 
PVR Cinemas customer support has been notified about the posted complaint.
Verified Support
Jul 02, 2019
PVR Cinemas Customer Care's response
Dear Babu Kathat,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com. We'll surely look into it.

Regards,
Team PVR
Complaint comments 

Comments

Went to pvr udaipur. Two recliner tickets booked. Extremely unclean seats with bits of popcorn and chips stuck in the side corners and when asked manager for complaint he took no action.
PVR Cinemas Customer Care's response, Jul 3, 2019
Verified Support
Dear Asif,

We request you to share your contact number and email ID on [email protected] for further assistance.

Regards,
Team PVR

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