[Resolved] PVR Cinemas — food (idly) not allowed for my 5yrs old baby

Sandystorm

Address:

Hyderabad, Telangana

I have come to pvr rk cinemas opp to lv prasad eye hospital with my 5yrs old kid at 04:00pm show (Badla movie)... At entrance i was told to not to take the food inside for my baby, actually she doesn't eat outside food as she is allergic to some products and some other things. So i have took the food from home. I have requested them but they didn't allow and when i spoke to the so called manager he was very much disrespectful and bluntly he said no to us... And even the guys over there don't have manners to speak with the customers and each and every staff got over and was supporting the manager while i was arguing with him. I have said them that i am talking to your manager, plz don't indulge in this even though everyone got over there...
Can't i carry a home food to the pvr theaters for the children when they are allergic to certain products

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Apr 18, 2019

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2019

PVR Cinemas Customer Care's response Dear Sandystorm,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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Comments

raajeev singhee

We ordered for a Caramel Large Tub and we're informed that it's for 300 and extra large is for 330. We immediately cancelled the order. This is ridiculous. For a 50 Rs. Popcorn, pvr is charging such exorbitant prices. They need to be stopped for the same immediately.