PVR Cinemas — I am unable to cancel my ticket for past two days

Srinidhi Mohan
from Chennai, Tamilnadu
I am unable to cancel my ticket booking since last two days. The application always pops up a message saying: please try again later.

Details: SPI Escape Cinemas, Chennai
Show: Ponniyin Selvan Part 1
Time: 9:00 am ist, 08th October 2022
Seats : streak elite d19-23
As per the policy, i need 75% refund after cancellation.

But the faulty application is responsible for my ticket being not cancelled.

Kindly refund my money and rectify this issue for future users.