[Resolved]  PVR Cinemas — I was served chicken fries instead of vegetarian cheesy fries

Address:Hyderabad, Andhra Pradesh, 500081

I went to PVR Cinemas in Hyderabad, Inorbit mall and in the interval I ordered "Cheesy fries", and when i got the fries on my seat the lady who served told me that its "cheesy fries", but while eating i felt weird and realized it was chicken fries. Upon telling it to the people who are serving told me sir it was a mistake. and they told to change the order. But this has made an extremely big impact on me. I have been a vegetarian throughout my life and not eaten anything non-veg till now. But this has changed my life. I don't know what to do now. This thing has caused me huge mental trauma. I want all the restaurants to have a dedicated veg and non-veg section separated with different cooks cooking them so that there must not be chance of this mistake to any one ever again.

I am attaching the photos of bill and the chicken fries which was served to me.

Also pvr should mention the complete food item name on the bill
+1 photos
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Oct 16, 2018
Complaint marked as Resolved 
PVR Cinemas customer support has been notified about the posted complaint.
Verified Support
Sep 04, 2018
PVR Cinemas Customer Care's response
Dear Prateek Chandan,

We would like to share this concern with our concern team so that needful can be done by them. Kindly please share your details on our social media platform, for that please click on the link below. Thanks!
Facebook- https://www.messenger.com/t/moviesatpvr
twitter- twitter.com/messages/compose?recipient_id=[protected]

Regards,
Team PVR
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