PVR Cinemas — In pvr app,Tried to book movie ticket, amount debited from my paytm account. But ticket not booked

Hello team,
I ordered movie ticket from pvr vr chennai for a movie : vinnai thaandi varuvaya, show time : 12:20 pm, date: 13 Aug 2022.
while booking the seat no: A10, the amount debited from my paytm account. But ticket not booked.

Order id: VRCM[protected]
Wallet ref no: [protected]
Amount debited: 73.05

(Screenshots attached below for reference)

I called pvr customer care, first they told me its because of technical issue, and they ask me to wait for 7-8 days for the refund. I asked complaint number from them for the refund. They said they can't see my payment status even though I gave all the payment details to them.

Please clarify when I get my money back.
And whom I want to follow further for the refund.

If it is a technical issue why it's not getting refunded immediately. Kindly take necessary action.