PVR Cinemas — Lost my toenail while watching movie at pvr select city walk

Address:

110017

I was watching panda-3 movies on 7th april.We went into group of 4.After 15 min of movie. Suddenly front row person standup & seat comes so fast that its hit my left toe and my complete nails comes out.
I was in blood & severe pain.We immeditely left the hall & ask staff to give us first aid to clean & get smthing done to get relief.Firstly staff reacted late then they came up with first aid with no dettol & used cotton inside.
Finally we have to left the movies & went to hospital to get it operated.Since then i am in pain & not able to go to office.
My only submission is i was trying to reach pvr for atleast they should apologised & offer us a fresh ticket of same movie but nobody is responding.