PVR Cinemas — Misguiding customers

Address:Bangalore, Karnataka, 560052

We had gone to purchase the tickets of sultan on the 5th of july for the 6th. We asked for 5 tickets for the evening 8.30 show but were told that it is sold out but tickets for 8.10 show is available. We agreed and took the tickets.
On reaching the venue at 8 pm on 6th we realized that we were given the ticket for the 8.10 am show which was obviously over and our ticket is invalid.

On contracting the senior person we were told it is our responsibility to check the ticket before we leave the counter so nothing can be done. However he check at the counter for tickets for the 8.30 show as we did not want to go back without watching the show but were informed that no tickets were available.

On escalating the matter we were offered fresh tickets for the same 8.30 show on fresh payment.
I find 3 things fishy in this incident.
1. Was the person deliberately misguiding us to sell the tickets for the 8.10 am show as who would want to purchase the ticket for the 8.10 am show when you are asking for the evening 8.30 pm show. He purposely created the confusion to sell extra tickets.
2. When there were no tickets for that show available at the counter how we were given 5 new tickets for the show. This means the management is keeping some tickets aside to probably sell at black later in cases of house full shows.
3. As incase of no show in flights the tax amount is refunded. Similarly should not be the same here and the tax amount of our un - used tickets be refunded. Is it legal to retain the tax amount.
Uresh poddar
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PVR Cinemas customer support has been notified about the posted complaint.
Jul 07, 2016
Updated by mehulpoddar
Ticket details :
Theater : Vaishnavi
Movie Sultan Date - 06/07/2016
Time on ticket : 8.10 ( 24 hrs format)
Seats: D-1 to D-5 Amount paid 270x5= 1350
Ticket nos 006373 to 006377

new tickets provided

Theater : Vaishnavi
Movie Sultan Date - 06/07/2016
Time on ticket : 20.30 ( 24 hrs format)
Seats: A-7 to A-11 Amount paid 270x5= 1350
Ticket nos[protected]
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