Hi Team,
My registered mobile number is [protected], name - Priyank Almal
Today 24th March around 6pm IST i tried to book 4 tickets for Kashmir Files at PVR Kukatpally, Hyderabad.
Amount of Rs. 899.12 /- INR is deducted but no ticket issued.
No whats app notification or email is received for 3.5 hrs for amount charged or for ticket issued/cancelled. HDFC Bank confirmed transaction is successful.
From 3 hrs I am trying customer care, only music is played no one answers! HOW FRUSTRATING!!!
Finally one customer care representative picked in Hindi version and said that ticket is cancelled and refund initiated and he will initiate an email in 15 mins.
Now its 40mins after the call no email/sms or whatsapp notification received? Are the customer care not trained? Why does it takes 3 to 4 hrs to reach one person to talk to at PVR? is this the kind of service PVR gives?
Why no notification for ticket booking or refund received?
I have a call recording of my discussion with PVR representative.
INITITATE MY REFUND AND CONFIRM AT THE EARLIEST. IT IS VERY FRUSTRATING SINCE 3.5 HRS.
CALL ME AT [protected]
Regards,
Priyank Almal Was this information helpful? | 
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