PVR Cinemas — money deducted but no seats booked

I booked online tickets on 8.2.2020 for 4 tickets with amount rs 787.76 and the money had deducted from my account but no seats were booked. At first since i did not get the qr scan i look at the same seats as if it was booked or not but for a few minutes it looked liks ot already has been booked. After i checked again as minutes past the seats were then marked as not booked. I want my money to be credited back to my account