PVR Cinemas — Money deducted twice for snacks

Address:

PVR Cinemas, Pheonix market city, Pune

Date: 16/4/2022
Time: Between 10:00 AM and 10:15 AM
Payment mode: Google Pay

I had purchased 2 popcorns, cost 780 INR. The operator had cancelled the transaction due to some confusion, but didn't inform that. Meanwhile, I paid 780 INR with the scan code. But the operator informed that, the system didn't receive the money and asked to pay the same amount again, confirming the duplicate amount will be reverted back to me.
With that, I paid 780 INR again, but till now, haven't receive the duplicate amount reverted to me.

The supervisor/manager was also there and he had given me his mobile number, but not responding to calls.

Attached image of 2 google pay transactions with date and time.