PVR Cinemas — Movie stopped multiple times for more than 10 minutes while playing

The movie stopped multiple times while playing. The operator ruined the movie by forwarding to 5, 10 minutes further. You can expect what would it do a thriller or a mystery movie. 3 hours movie got completed in more than 4 hours, excluding the interval and ads. Pathetic experience froma PVR Theatre. I would like a refund of the ticket.
Location: PVR, Audi 2, Ansal Plaza, Pari Chowk, Greater Noida
Movie: The Batman.
Date: 5th March 2022, 3:15 pm Show.