PVR Cinemas — Non performance of duty by staff

Address:	Rahul Raj Mall, 3rd Floor, Surat - Dumas Rd, Surat, Gujarat 395007
Website:	Www.pvrcinemas.com

We had booked tickets at PVR, RAGHUL RAJ Mhal, Surat on 10.12.22 for 4DX show at screen 1 for TOP GUN movie. I appreciate the cleanliness and other every thing. But we had purchased ticket for 4DX show but the staff didn't provide us any glass for the show. Since it's the 1st time to watch 4DX show we are not aware that 4DX show comes with glass, only after finishing the movie we came to know that the show come with glasses. Movie is good but we had missed the experience of 4DX. What is the use of purchasing this type of special show tickets? For this we can purchase normal tickets to see this movie. Even though the movie is good we feel Our money had been wasted at 4DX show. Your staff should have to provide glasses for us but they didn't for that we had wasted our money. I didn't expect this from an reputed organization such as you... it's nearly cheating...