PVR Cinemas — Non veg served for vegetarians

This happened at PVR forum Mall Bangalore. Date 22nd APR 2022. We were watching kgf2 at Audi 1 imax at 630 pm show and we ordered Veg hotdog that was displayed on their menu. Since they were super slow in taking the orders we asked them to serve at our seats in the hall. They served 2 chicken hot dogs and in the dark we could have easily had a bite trusting them but we checked and realised we were served non veg. We are pure vegetarian and serving somebody nonveg is so irresponsible and so careless customer service. We went and showed at the stall and the guy was arguing with us saying all hotdogs are nonveg. When we showed them on their own menu about veg hotdog option he had this foot in the mouth. Probably they still didn't understand the gravity or seriousness of the crime they had committed and the loser was offering us refund as if it will help and reverse the damage.
PVR should consider this very serious matter and take necessary actions. If I were you i would have tired the people for the lack of sensetivity.