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PVR Cinemas — Promised refund not received

I booked two tickets for Drishyam 2 at Edm mall Pvr Ghaziabad. Show was scheduled for 18 November 2022 at 9.00 am in the morning.

The movie kept repeating itself at so many points and had to be stopped. The audience was promised a full refund for the inconvenience and relevant details along with booking ticket id, contact details and booking amount. Full refund was promised within 40 hours. Till date we have not received anything.
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    61, Basant Lok,Vasant Vihar, Delhi, Delhi, India - 110057
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