PVR Cinemas — Pvr Anupam Saket (renewed but got worse than before )

Hi
I booked advance ticket from PVR Anupam Saket for 12 ock for PS1 . Money was taken from my credit card and I was told ticket will come on the day of movie on mobile .
When it was the main day no message came and I went to PVRto watch movie, but they told I had no booking. I filed complaint and told the issue to the manager there but it is almost one month and now I post here ! I have not received money back to my CC!