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PVR Cinemas — PVR Cinemas No Ticket Confirmation received but payment was successful

I've booked a movie ticket dated 12th June 4:15 pm show. Although my payment got deducted and was successful through UPI, I didn't receive any ticket confirmation email from PVR, nor did I receive any response upon submitting this issue to the PVR authorities.
Requesting a refund ASAP. attached are my payment details for reference. Please resolve this issue ASAP
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    +91 88 0090 0009
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    61, Basant Lok,Vasant Vihar, Delhi, Delhi, India - 110057
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