PVR Cinemas — PVR Cinemas Online booking transaction failed but money got deducted.

I made an online booking via the PVR Cinemas app on November 21, 2021, for fufadji movie on 21 nov 2021 at 7:30pm show at pvr vr punjab and the payment was withdrawn from my account for Rs. 559.52/-, but the app did not finish the transaction - it stated that the transaction failed after taking the payment. The booking is also not visible in my account on their app.

I tried calling their customer care number for a refund, but received no response.