[Resolved] PVR Cinemas — pvr food concern

Karm Peps

from Ludhiana, Punjab

Address:

333 SECTOR 71 MOHALI, 160071

I had an offer to get free pop-corn (L) bucket on my credit card. On july 16, 2019 i watched super30 with one of my friend. Firstly, one of the staff member refused to redeem this offer. Then i explained him about this offer. After that he scanned qr code (Rxjvh3bap) and gave me small bucket instead of large. I did not noticed this at that time because buckets were not displayed there. I thought that its a large one.
Last saturday, i visited pvr again to watch ardas karan movie. Then i bought pop-corn again. And at that time one of the staff member who was attending me asked "which size do you want?" and then i got to know which is the large one, medium one and small one.
This is really disgusting. This is how they are fooling your customer.

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Aug 31, 2019

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2019

PVR Cinemas Customer Care's response Dear Karm Peps,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR