PVR Cinemas — Refund not initiated yet.

Address:12, 18th cross avvai nagar, lawspet, lawspet

I went for KGF-2 on thursday afternoon 13/4/22 at PVR ambience mall, Delhi. During the interval i bought a large pepsi and a large popcorn, the total was 800rs. So i decided to pay through Google pay, the signal in that counter was really weak, my payment declined for 2 times, i tried for the 3rd time, and the payment went through successfully, but the cashier moved to the next person and told me that he did not receive the payment, and told me to pay again, but i checked on my phone again and the payment went through, then the cashier said that the refund will be initiated within 2 days, so i decided to cancel the order. After 4 days later i still have not received any refunds. The UPI transaction ID was[protected], my payment ID was [protected]@okhdfcbank and i paid to pvr 59, paytm- [protected]@paytm, The time and date was April 14, 2022 at 7.36pm. My email id is [protected]@gmail.com, phone number is [protected], I request the company to take action immediately.
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PVR Cinemas customer support has been notified about the posted complaint.
Apr 18, 2022
Updated by maneesh7614
NOTE: When i cancelled my order they did not give me the large popcorn and the large pepsi that i ordered,
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It is going to be nearly 2 weeks and no reply from PVR and i could not contact their customer care

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