[Resolved]  PVR Cinemas — Security insensitivity and lack of knowledge/ discrimination

Address:

560003

This happen on the8th April 2017 at the PVR cinemas, Orion Mall, Bangalore.
My son is 9 years old and a US Citizen. We have recently moved back to Bangalore for our kids to learn about our country and the great culture we believed for so many years we lived abroad. Today was a shame to what my belief. My son who is 9 has severe food allergies to peanuts, treenuts and sesame. I had food for him that always carry with me where ever we go. I do not want my son to be discriminated because of his food allergies. I was stopped by the security before entering to movie hall, my back pack was checked and I was asked to check in my back pack at the bag counter despite my explanation of our situation. I told the security girls who have no education or any empathy what so ever nor do they have courtesy addressing people.I had medicines, like my sons epipen injections, his inhalers, benedryl, his antihistimine medications. I called the Managers whose names are Deepa and Deepak who were as ignorant and illiterates like the secirity guards. They did not let us carry our food bag with us. I told them it was for a 9 year old who will want to eat like any other viewers in the movie theatre who are allowed to take giant box of pop corn and beverages. India thinks it has changed. The people have an arrogance that just cannot be justified. They are so barbaric, inhuman, so rude. My both kids 14 year old and the 9 year old stood listening to the managers insisting we do not take any food for my son. In 18 years of my living in the US, traveling back and forth to my homeland, my place of birth that i was proud of took a tumble. Thre is food allergies for real.Please educate your employees PVR before you hire them for the job. Ask them to listen patiently, be emphathetic. I wish these kinds of behaviors from higher authorities does not happen ever again.