[Resolved]  PVR Cinemas — terrible movie experience due to non-adherence to rating protocol

Hi, me and my husband went for the movie "kabir singh" yesterday at 7:40pm (24th jun'19) at imax select citywalk. Please note that the movie is supposed to be "a" rated. We were in g10, 11. Despite the rating, there were kids in the hall. And much to our dismay, the kid just behind my seat and onto the right were both howling constantly. When i requested the lady on my right, she brazenly said that all kids make noise. Cinema staff were also present yet didnt bother saying anything. My husband stepped out in the mall 15 minutes before the interval and i, even though was keen on watching the movie, had to eventually leave 5 minutes post interval. I am sure you can see this on your camera recordings. Why wont pvr admin adhere to strict rating protocol and frankly, if you see the content of kabir singh movie, even kids till 18 should not be allowed in it. I am still struggling to know how did the movie end but thanks to pvr people and their "no rules policy, i wouldn't know.. I am not sure why were the kids allowed in the movie when the age limit is clearly mentioned? Its a serious breach of the regulations and rating system.
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Jul 30, 2019
Complaint marked as Resolved 
PVR Cinemas customer support has been notified about the posted complaint.
Verified Support
Jun 25, 2019
PVR Cinemas Customer Care's response
Dear NW,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR
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