PVR Cinemas — Ticket money stolen and bad service

Website:Pvr icon

We went to pvr icon at infinitymall lokhandwala to watch movie! Where they gave us ticket without any identification @11 am when asked to enter were not allowed because we did not carry our id unknowingly. Hence we requested within 5 minutes to cancel our tickets and so we could book it for later when we get our id because the movie would start in a minute and it would be too late if go back home and get our id proofs! It was staright away rejected and bad attitude was shown! We said we are regular customers and these guys wasted our 20 30 minutes of time in their unwanted discussion later giving us the permission to enter not conciderin the id, which we did not because half of the movie was over and it would be waste of time and money to see it because of them. We were very unhappy and heart broken because of their layback service which rotten our mood to see and visit that place again. We are unsatisfied and annoyed by the way they spoke to us and spoilt the day. An unpleasant experience in infinity (Person on counter kimberly)
+1 photos
Was this information helpful?
No (0)
Yes (0)
PVR Cinemas customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    PVR Cinemas
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    PVR Cinemas Phone
    +91 88 0090 0009
    PVR Cinemas Address
    61, Basant Lok,Vasant Vihar, Delhi, Delhi, India - 110057
    View all PVR Cinemas contact information