PVR Cinemas — Tickets not booked in PVR App after Payment

I'm writing my concern to inform that we have booked 2 tickets on August 6th in PVR cinemas APP after my UPI payment there are no tickets showing in PVR cinemas, called the customer care and they were not answering the call from 6pm to 10pm

when finally i was able to able to reach customer care, previously they informed that the money will be refunded within 7 to 8 days, it's been 11 days now and there is no refund initiated from PVR cinemas, dropped an email to PVR regarding the same - there was no response.

while reaching out to customer care after 12 days, there is no proper resolution as the agent is disconnecting the call saying we will call u Back!
No calls came from PVR end till date and the no proper update for money refund.